Endex
Customer Success Manager
New York City +3 · On-site · Manager · Full-time · Posted Oct 1, 2026
- Location
- New York City
Los Angeles
London
San Francisco - Experience
- 2+ years in customer success, account management, implementation, or consulting.
About the job
Own customer deployments, onboarding, adoption, renewals, and account growth for Endex’s AI agent product, while helping build the customer success function.
What you'll do
- Manage customer accounts from signature through renewal, driving outcomes, adoption, retention, and expansion.
- Lead deployments, integrations, onboarding, and user training; coordinate with customer IT and InfoSec teams.
- Translate customer feedback into product input and create scalable onboarding, health, and support processes.
What they ask for
- 2+ years in customer success, account management, implementation, or consulting.
- Experience owning and growing enterprise accounts.
- Technical fluency, including the ability to work through integrations, security questions, and edge cases with engineers.
- Strong customer, communication, and commercial skills, including renewals and expansion.
Nice to have
- Early-stage startup experience.
- Experience deploying AI, developer tools, or enterprise software.
Tools
Teams, Excel, Word, PowerPoint
AI focus
Deploy and enable customers to use AI agents for complex, end-to-end work.
Model-written summary · the original posting is authoritative