Endor Labs
Customer Reliability Engineer
Palo Alto, CA +1 · Full-time · Posted Oct 14, 2026
- Location
- Palo Alto, CA
Palo Alto, California, United States - Experience
- 5+ years in a customer-facing Tier 3, Escalation Support, Customer Support Engineering, SRE, or software engineering role within a SaaS or Developer Tools environment.
About the job
Own complex customer escalations and incidents, diagnose and fix product issues, and build tools and reliability improvements for Endor Labs’ security platform.
What you'll do
- Lead customer escalations and incident response from investigation through resolution, coordinating with Customer Solutions and Engineering.
- Debug product behavior using diagnostic tools, system logs, and the codebase; develop fixes or contribute code.
- Build tools and automations, and turn incident patterns into durable fixes, runbooks, tests, and guardrails.
What they ask for
- Strong programming skills in Go, Python, or JavaScript/TypeScript, or a proven record of quickly learning new languages; experience writing production-quality code, tests, and pull requests.
- Track record of designing and shipping tools, services, or applications.
- Troubleshooting skills across unfamiliar codebases, system logs, and API and infrastructure interactions.
- Incident management experience and strong written and verbal communication skills.
Nice to have
- Hands-on experience with GitHub, GitLab, or Bitbucket and CI/CD pipelines; familiarity with Docker, Kubernetes, and AWS, GCP, or Azure.
- Experience with AI-assisted development tools such as Cursor, Claude, or GitHub Copilot.
Tools
Go, Python, JavaScript/TypeScript, GitHub, GitLab, Bitbucket, Docker, Kubernetes
AI focus
The role may use AI-assisted development tools to accelerate diagnosis, fixes, and tool-building; the company builds a security platform for AI-generated code.
Model-written summary · the original posting is authoritative