Endor Labs
Technical Success Architect
Remote US +1 · Remote · Full-time · Posted Aug 3, 2026
- Location
- Remote US
US Remote - Experience
- 8+ years in customer success, account management, or consulting roles managing enterprise, high-ARR accounts.
About the job
Own strategic, high-ARR customer accounts by driving adoption, retention, expansion, and customer value while advising security and engineering leaders on application security programs.
What you'll do
- Manage account plans, executive relationships, business reviews, adoption, and commercial growth across strategic accounts.
- Guide customer rollout, enablement, security policies, and integrated SDLC processes; coordinate cross-functional workstreams and escalations.
- Identify account risks, quantify delivered value using adoption data, and advocate for customer needs internally.
What they ask for
- 8+ years in customer success, account management, or consulting managing enterprise, high-ARR accounts.
- Strong technical foundation and ability to discuss application security, software supply chain, CI/CD, and modern engineering practices.
- Demonstrated ability to influence VP/C-level stakeholders and manage complex, multi-stakeholder organizations.
- Experience building account plans, coordinating multi-workstream initiatives, managing risk, and analyzing adoption and usage data.
Nice to have
- Experience in B2B SaaS or security.
- Comfort using AI agents and tools such as Claude for account research, meeting preparation, and workflow efficiency.
Tools
CI/CD, Claude
AI focus
Use AI agents and tools such as Claude to research accounts, prepare for meetings, and streamline day-to-day workflows.
Model-written summary · the original posting is authoritative