Engine
Implementation Manager, Commercial
$120K–$130K
Chicago, Illinois, United States · Manager · Full-time · Posted Oct 9, 2026
- Experience
- Minimum 3 years in sales, account management, customer success, or implementation.
About the job
Own onboarding for new commercial customers, from rollout planning and product adoption through training and handoff to Account Management.
What you'll do
- Design and execute onboarding strategies for new customer opportunities, including deals ranging from $200K to $1M.
- Lead implementation, training, and adoption efforts, including key customer meetings and a smooth transition to Account Management.
- Partner with Sales and Account Management to deliver a seamless experience from signed contract to first booking.
What they ask for
- At least 3 years of experience in sales, account management, customer success, or implementation.
- Subject matter expertise in onboarding and customer success, with a track record in fast-paced, innovative environments.
- Comfort owning performance goals, including onboarding milestones, weekly customer engagement targets, and adoption benchmarks.
- Strong cross-functional skills across Sales, Account Management, and customer-facing teams.
Nice to have
- Fluency in building configuration and rollout plans.
- Experience drafting mutual success plans and coordinating handoffs across GTM teams.
Pay
$120,000 — $130,000 USD total OTE (base salary + variable)
Model-written summary · the original posting is authoritative