Enova
Contact Center Department Manager - Customer Service
$75K–$85K
Chicago, IL +1 · Manager · Full-time · Posted Oct 26, 2026
- Location
- Chicago, IL
175 W. Jackson Blvd Chicago, IL 60604 - Experience
- 7 or more years management experience in a call center environment
- Visa sponsorship
- Not able to sponsor visas or take over sponsorship at this time.
About the job
Manages call center supervisors and representatives across shifts to improve customer service, productivity, and departmental performance while ensuring lending-regulation compliance.
What you'll do
- Lead supervisors and manage performance, development, corrective actions, and staffing decisions.
- Ensure compliance with applicable consumer lending regulations.
- Review management reports and use data to improve efficiency and productivity.
What they ask for
- 7 or more years management experience in a call center environment
- Experience within the financial or lending industry
- Ability to coach, train, and motivate employees and evaluate their performance
- Excellent written and verbal communication and interpersonal skills with all levels of staff and management; proven ability to use data-driven insights to improve operational effectiveness
Pay
$75,000 to $85,000 USD base salary
Model-written summary · the original posting is authoritative