Enova
Contact Center Department Manager - Loan Processing
$75K–$85K
Chicago, IL +1 · Manager · Full-time · Posted Sep 21, 2026
- Location
- Chicago, IL
175 W. Jackson Blvd Chicago, IL 60604 - Experience
- 7 or more years of management experience in a call center environment.
- Visa sponsorship
- Not able to sponsor visas or take over sponsorship at this time.
About the job
Leads loan-processing call center operations, managing supervisors and representatives to deliver customer service, meet productivity and financial objectives, and comply with lending regulations.
What you'll do
- Oversee supervisors, performance management, staffing decisions, and employee development across shifts.
- Ensure compliance with consumer lending regulations and guidelines.
- Review management reports and use data to improve efficiency and productivity.
What they ask for
- 7 or more years management experience in a call center environment
- Experience within the financial or lending industry
- Ability to coach, train, motivate, and evaluate employees
- Proven track record of using data-driven insights to improve operational effectiveness
Pay
$75,000 to $85,000 USD annual base salary
Model-written summary · the original posting is authoritative