Enova
Manager, Global Operations Analytics (Hybrid)
$120K–$140K
Chicago, IL +1 · Manager · Full-time · Posted Oct 14, 2026
- Location
- Chicago, IL
175 W. Jackson Blvd Chicago, IL 60604 - Experience
- 5+ years in business or operations analytics, including 2+ years managing or leading analysts.
- Visa sponsorship
- Not able to sponsor visas or take over sponsorship at this time.
About the job
Leads and builds a centralized contact center analytics function, setting its operating model and priorities while managing analysts and conducting complex analyses.
What you'll do
- Lead, coach, hire, and oversee analysts; manage analytical request intake, prioritization, and capacity.
- Conduct cross-functional analyses, executive insight packages, and evaluations of strategic initiatives and pilots.
- Build repeatable analytical processes, automate recurring work, promote responsible AI-assisted workflows, and partner with reporting, technology, and Compliance teams.
What they ask for
- 5+ years in business or operations analytics, including 2+ years managing or leading analysts.
- Ability to conduct rigorous hands-on analysis while managing priorities and stakeholder relationships; experience improving analytical processes, standards, or operating models.
- Strong working knowledge of contact center metrics and KPI frameworks.
- Hands-on AI-tool experience in analytical workflows; proficiency with advanced Excel or Google Sheets, SQL, and/or a cloud data platform such as Snowflake; strong communication skills.
Nice to have
- Bachelor's degree in a quantitative field; experience standing up or scaling a similar function.
- Background in financial services, consumer lending, regulated contact centers, strategy and operations, consulting, or business intelligence.
Pay
USD $120,000 to $140,000 annual base salary
Tools
MicroStrategy, Genesys, CallMiner, Snowflake, Excel, Google Sheets, SQL
AI focus
Use AI tools in analytical workflows and guide others in their use; champion responsible AI-assisted analytical workflows.
Model-written summary · the original posting is authoritative