Enova
NetCredit Collections Representative (Remote)
Chicago, IL +2 · Full-time · Posted Oct 8, 2026
- Location
- Chicago, IL
175 W. Jackson Blvd Chicago, IL 60604
South Jordan, Utah, United States - Experience
- Minimum 1 year in a high-volume debt collections environment.
- Visa sponsorship
- Unable to sponsor visas or take over sponsorship at this time.
About the job
Contacts customers with overdue loan accounts, resolves concerns, and arranges payments to bring accounts current.
What you'll do
- Handle high-volume inbound and outbound calls with customers who have delinquent loan payments.
- Negotiate and set up payment arrangements while following company call flows and policies.
- Resolve customer issues and accurately record interactions and payment plans in Enova’s database.
What they ask for
- At least 1 year of experience in a high-volume debt collections environment, handling inbound and outbound calls and meeting daily call-volume targets.
- Strong conflict-resolution, communication, active-listening, and de-escalation skills.
- Strong negotiation skills, balancing company policy with customer empathy.
- Ability to self-manage remote work, follow schedules, multitask, and solve difficult issues under pressure.
Pay
$18.00 per hour (base rate)
Tools
Enova's database
Model-written summary · the original posting is authoritative