Enova
Senior Manager, Contact Center Operations (Hybrid)
$150K–$165K
Chicago, IL +1 · Manager · Full-time · Posted May 21, 2026
- Location
- Chicago, IL
175 W. Jackson Blvd Chicago, IL 60604 - Experience
- 10+ years; contact center operations management or a similar executive leadership role.
- Visa sponsorship
- Not able to sponsor visas or take over sponsorship at this time.
About the job
Leads the strategy and end-to-end performance of multiple contact center functions, driving operational results, organizational change, and alignment with business goals.
What you'll do
- Own operational KPIs, including service-level agreements, and shape contact center strategy across P&Ls.
- Direct global data analysis and reporting to identify risks, track trends, and support strategic decisions.
- Develop operations leaders and lead cross-functional transformation, stakeholder relationships, and executive communications.
What they ask for
- 10+ years of contact center operations management or similar executive leadership experience, including full functional performance and P&L impact.
- Demonstrated success leading large-scale organizational change and achieving global business outcomes.
- Expertise in strategic planning, complex data analysis, and executive-level communication and influence.
- Financial services experience; ability to mentor leaders and build strategic partnerships with senior and cross-functional stakeholders.
Nice to have
- Experience with banking products and management.
Pay
$150,000 to $165,000 USD base salary
Model-written summary · the original posting is authoritative