Enterpret
Strategic Customer Success Manager
New York City +1 · Manager · Full-time · Posted Jul 30, 2026
- Location
- New York City
New York, New York, United States
About the job
Own enterprise or PLG customer accounts from onboarding through renewal and expansion, driving measurable business outcomes and helping customers build AI-agent workflows on their feedback data.
What you'll do
- Manage a book of business, owning customer success, renewal, and expansion outcomes.
- Use and improve agent workflows for account reviews, forecasting, customer communications, and other success tasks.
- Help customers deploy agents on feedback data and present evidence-based insights to executives.
What they ask for
- Have owned a revenue target such as NRR, expansion, or renewal for an enterprise or PLG book of business.
- Be a hands-on daily user of AI tools and eager to build agent workflows.
- Be able to turn customer feedback data into an executive narrative.
- Have a strong sense of ownership and be willing to meet customers in person.
Tools
Claude, Codex, Factory, MCP
AI focus
Build and maintain agent workflows for customer-success operations, and help customers connect AI tools and deploy agents on feedback data.
Model-written summary · the original posting is authoritative