Eon
IT Helpdesk
$80K–$110K
US -NY +1 · Full-time · Posted Sep 7, 2026
- Location
- US -NY
New York, New York, United States - Experience
- 1–3+ years; no alternative stated.
- Visa sponsorship
- Must be based in the US and authorized to work in the US without sponsorship.
About the job
Provides first- and second-line IT support for employees, managing devices, accounts, access, and everyday technology issues across a primarily macOS environment.
What you'll do
- Triage and resolve support requests through a ticketing system, including hands-on and remote macOS troubleshooting.
- Manage employee onboarding and offboarding, identities, access, devices, and IT inventory.
- Troubleshoot SaaS, networking, and connectivity issues; document solutions and escalate complex problems.
What they ask for
- 1–3+ years of experience in IT helpdesk, desktop support, IT support, or a similar role.
- Hands-on macOS support; experience administering Google Workspace, Microsoft 365 / Entra ID, and Okta.
- Experience using a ticketing/helpdesk system and understanding networking fundamentals, including Wi-Fi, DNS, VPN, and DHCP.
- Must be based in the US and authorized to work in the US without sponsorship.
Nice to have
- Experience with an MDM platform such as Jamf or Kandji; basic scripting with Bash, Zsh, or other automation tools.
- Experience supporting Windows, security-related IT processes, or a startup; relevant certifications.
Pay
$80K – $110K USD base salary
Tools
macOS, Google Workspace, Microsoft 365 / Entra ID, Okta, Zendesk, Jira Service Management, Freshservice, Jamf
Model-written summary · the original posting is authoritative