Eon
Senior Support Engineer
US - West +1 · Remote · Senior · Full-time · Posted Aug 28, 2026
- Location
- US - West
US - Remote - Experience
- 5+ years in a relevant technical customer-facing role; 2+ years with cloud technologies.
About the job
Provides technical support for Eon’s cloud backup product, resolving customer issues and building automation to scale support.
What you'll do
- Troubleshoot and resolve customer technical issues; identify cases for escalation.
- Coordinate incident requests with product or engineering and update documentation.
- Design and implement automation, and participate in after-hours, holiday, and weekend on-call rotation.
What they ask for
- 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
- 2+ years of experience with cloud technologies (Azure, AWS, GCP).
- Experience reading or debugging code in Go, Python, or JavaScript; proficiency with command-line tools and Linux.
- Experience with DevOps technologies; familiarity with REST APIs or GraphQL; knowledge of web technologies, networking fundamentals, relational databases, and cloud security constructs such as IAM roles.
Tools
Azure, AWS, GCP, Go, Python, JavaScript, Linux, REST APIs, GraphQL
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