Eon
Technical Customer Success
$150K–$200K
Remote - United States +1 · Remote · Full-time · Posted Jan 21, 2026
- Location
- Remote - United States
US - Remote - Experience
- 3+ years in a technical, customer-facing role (CSM, TAM, Solutions Engineer, or similar).
About the job
Own the technical customer lifecycle for enterprise accounts, from cloud onboarding and adoption to renewals and expansion.
What you'll do
- Lead customer onboarding, implementations, check-ins, and executive reviews; troubleshoot complex issues with Support and Engineering.
- Build scripts, configurations, and lightweight solutions to accelerate customer time-to-value.
- Own renewals and forecasting, identify expansion opportunities, and partner with Sales, Product, and Engineering.
What they ask for
- 3+ years in a technical, customer-facing role (CSM, TAM, Solutions Engineer, or similar).
- Strong hands-on cloud experience working in customer environments.
- Ability to write scripts and work with Terraform; experience supporting enterprise customers and complex organizations.
- Strong communication skills and a commercial mindset for renewal and expansion conversations.
Nice to have
- Background in data protection, backup, disaster recovery, analytics, or AI/ML infrastructure.
- Experience with cloud-native backup or data protection solutions; familiarity with Salesforce or Gainsight.
Pay
$150K-$200K USD base salary
Tools
Python, Bash, PowerShell, Terraform, Salesforce, Gainsight
AI focus
Background in AI/ML infrastructure is requested; no specific AI work is described.
Model-written summary · the original posting is authoritative