Etched
RMA & Repair Lead
San Jose · On-site · Full-time · Posted Sep 1, 2026
- Experience
- 8+ years; the posting does not state an alternative.
About the job
Build and lead the end-to-end returns, repair, and failure-analysis operation for Etched’s AI hardware, feeding findings back into design and production.
What you'll do
- Manage RMA workflows, including customer returns, triage, repair or replacement, reverse logistics, and supplier recovery or warranty claims.
- Establish and oversee in-house or outsourced repair operations, including repair processes, capacity, partners, and technical standards.
- Track service metrics and resolve escalated customer issues while working with design, quality, and manufacturing on corrective actions.
What they ask for
- 8+ years of experience in repair operations, RMA, or hardware support operations, including ownership of end-to-end returns flow.
- Direct experience establishing a repair operation in-house or through an outsourced partner.
- Hands-on hardware debug, board- and system-level troubleshooting, and failure analysis experience.
- Experience translating NPI/manufacturing documentation into repair processes, work instructions, and test flows.
Nice to have
- Experience supporting server, networking, or AI hardware at rack scale.
- Familiarity with PLM/ERP systems for returns, parts, repairs, and warranty claims.
Pay
$500 per month (benefit credit for waiving medical benefits); $2,500 per month (housing subsidy)
Tools
PLM/ERP
AI focus
The role supports repair and reliability operations for AI hardware; no AI model development is stated.
Model-written summary · the original posting is authoritative