Eve
Customer Success Manager
$120K–$165K
Remote - US · Remote · Manager · Full-time · Posted Mar 31, 2026
- Experience
- 5+ years of Customer Success experience is preferred; ideally working with mid-size and enterprise accounts.
About the job
Drive adoption, retention, and growth of Eve’s legal technology solutions among law firm clients, while onboarding customers, demonstrating value, and informing product development.
What you'll do
- Onboard law firm teams within 90 days and drive product utilization, engagement, and feature adoption.
- Manage client relationships to maintain satisfaction and retention while supporting strategic upsells and cross-sells.
- Share client feedback with product teams and develop case studies and new product use cases.
What they ask for
- Comprehensive knowledge of law firm operations, compliance, and legal-sector trends.
- Mastery of legal technology solutions and ability to explain complex concepts to non-technical professionals.
- Strong analytical skills, including legal-specific metrics and reporting.
- Project coordination, communication, problem-solving, and relationship-building skills; willingness to travel for client visits and industry events.
Nice to have
- 5+ years of Customer Success experience, ideally with mid-size and enterprise accounts.
- Understanding of legal tech or SaaS; experience in legal tech is a plus.
Pay
$120,000 — $165,000 USD (OTE, including base salary and target sales bonuses)
AI focus
The role supports adoption and growth of Eve’s AI-powered legal technology solutions among law firm clients; it also provides client feedback to inform product development.
Model-written summary · the original posting is authoritative