Eve
Enterprise Customer Success Manager
$150K–$190K
Remote - US · Remote · Manager · Full-time · Posted Mar 31, 2026
- Experience
- 5+ years of Customer Success experience is preferred.
About the job
Manages customer success and growth for law firm clients using Eve’s legal technology, driving onboarding, adoption, retention, expansion, and product feedback.
What you'll do
- Drive adoption, client satisfaction, retention, and account expansion through onboarding and proactive client support.
- Increase product utilization and engagement, and create case studies and use cases demonstrating value.
- Share client feedback to inform product roadmap development and manage relationships with law firm clients.
What they ask for
- Comprehensive knowledge of law firm operations, compliance, and legal-sector trends.
- Proficiency with legal technology and ability to explain complex concepts to non-technical professionals.
- Strong analytical, project coordination, communication, and problem-solving skills.
- Relationship-building skills and willingness to travel for client visits and industry events.
Nice to have
- 5+ years of Customer Success experience, ideally with mid-size to enterprise accounts.
- Legal tech experience; experience with a smaller book of business and $10M - $20M in ARR ownership; complex accounts, strategic initiatives, or SaaS.
Pay
$150,000 — $190,000 USD total pay (OTE; includes annual base salary and target sales bonuses/commissions)
Tools
Eve
AI focus
Supports clients adopting Eve’s AI-powered legal workflows and provides client feedback to inform product development.
Model-written summary · the original posting is authoritative