Eve
Renewals Manager
$92K–$125K
Remote - US · Remote · Manager · Full-time · Posted Sep 10, 2026
- Experience
- 1-3 years preferred in SaaS renewals, customer success operations, sales operations, or account management.
About the job
Manages SaaS renewals operations and customer renewals, supporting retention, enterprise renewal strategy, and the development of Eve’s renewals function using AI-enabled workflows.
What you'll do
- Run auto-renewal processing, forecast hygiene, and contract audits; support scaled and enterprise renewal execution.
- Prepare renewal briefs, commercial materials, account research, and customer proposals; grow into independent A2 renewals and escalations.
- Build renewals playbooks, tooling, and documentation while coordinating with CSMs, AEs, deal desk, and Finance.
What they ask for
- Strong process organization and ability to manage multiple moving workstreams.
- Commercial customer skills, including pricing discussions, objection handling, and negotiating terms.
- Clear written and verbal communication.
- Fluency with SaaS tools and an AI-forward approach to customer-facing work.
Nice to have
- 1-3 years in SaaS renewals, customer success operations, sales operations, or account management.
- Experience with CS platforms (Vitally, Gainsight, Catalyst) and CRMs (HubSpot, Salesforce); usage data, forecasts, or contract lifecycle exposure.
Pay
$92,000 — $125,000 USD (OTE; includes target sales commissions/bonuses and annual base salary)
Tools
Vitally, Gainsight, Catalyst, HubSpot, Salesforce
AI focus
Use AI tooling for account research, proposal drafting, forecast summaries, and customer outreach; help shape AI-enabled renewals workflows.
Model-written summary · the original posting is authoritative