Solutions Architect, AI Intake

What you'll do

• Set up firms’ intake workflows, including voice agents, phone systems, lead sources, and related systems, and ensure they go live successfully.
• Configure and iteratively test voice agents on real calls; create repeatable evaluation processes for challenging call scenarios and platform upgrades.
• Translate firm feedback into product improvements, resolve change requests, and create runbooks and training for other teams.

What they ask for

• 3+ years of experience in intake, legal operations, implementation, or building with AI.
• Experience running or working in intake at a plaintiff firm or similar high-volume, phone-first operation, or implementing intake systems for firms.
• Experience writing AI evaluations, test-call scripts, or regression checklists, or willingness to learn.
• Ability to configure and troubleshoot systems such as phone trees, call forwarding, CRMs, and webhooks.

Nice to have

• Comfort with code and building or improving tools and platforms.
• Experience with voice AI or contact center tools, legal tech, or forward-deployed, solutions engineering, or implementation work.

Pay

$130,000 — $180,000 USD (base salary or total pay not stated)

Tools

Braintrust, Lead Docket, Retell, Vapi, LiveKit, Twilio, Litify, Filevine

AI focus

Configure, launch, evaluate, and improve AI voice-agent workflows for legal intake, including testing interruptions, off-script callers, and long call flows.