EvenUp
Customer Success Manager, Enterprise
$150K–$180K
Remote-US · Remote · Manager · Full-time · Posted Oct 26, 2026
- Experience
- 5+ years in Customer Success, Account Management, or a similar customer-facing role, with a focus on enterprise customers.
- Education
- Bachelor’s degree in a related field; MBA or JD is a strong plus.
About the job
Manages a portfolio of enterprise law firm customers, driving platform adoption, measurable outcomes, renewals, retention, and account growth.
What you'll do
- Lead executive business reviews, build tailored account plans, and drive platform adoption and user engagement.
- Own customer relationships, renewals, retention strategies, and upsell or cross-sell opportunities.
- Coordinate with internal teams and share customer feedback to inform product development and improve customer outcomes.
What they ask for
- 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role, focused on enterprise customers.
- Bachelor’s degree in a related field.
- Experience managing enterprise accounts and coordinating multiple stakeholders, including driving usage at the individual level.
- Ability to travel within the U.S. up to 40-50%.
Nice to have
- MBA or JD.
- Legal Tech or experience with large law firms; familiarity with SaaS business models is also noted as an advantage.
Pay
$150K - $180K (currency and whether base salary or total pay not stated)
Tools
CSP/CRM systems, EU platform
AI focus
The role uses the company’s AI-enabled platform to help law firms improve outcomes; the posting also states that AI notetakers may be used during recruiting with the candidate’s consent.
Model-written summary · the original posting is authoritative