EvenUp
Director, Customer Success Management
$180K–$235K
Remote-US · Remote · Director · Full-time · Posted Oct 21, 2026
- Experience
- 5+ years of management experience in Customer Success or Technical Account Management; 2+ years in a second-line management role.
About the job
Leads and scales the Customer Success Management organization to improve adoption, retention, expansion, and customer advocacy across SMB, Mid-Market, Enterprise, and Strategic accounts.
What you'll do
- Manage CSM Managers and teams, delivering quarterly NDR and lead-generation goals.
- Set goals and refine lifecycle playbooks to drive activation, satisfaction, retention, adoption, and expansion.
- Scale CSM processes and teams, and partner with Sales, Product, and Marketing on customer outcomes.
What they ask for
- 5+ years of management experience in Customer Success or Technical Account Management.
- 2+ years in a second-line management role.
- Experience scaling CSM operations across multiple segments, including SMB and Enterprise.
- Experience managing user lifecycles and driving adoption and engagement with SaaS products, including in competitive environments.
Pay
$180K - $235K (currency and whether base salary or total pay not stated)
Tools
AI
AI focus
Leverage technology to scale outbound customer-success motions, including rapid releases of AI-forward products.
Model-written summary · the original posting is authoritative