EvenUp
Senior Software Engineer, Builders
$185K–$250K
Toronto (hybrid) +1 · Hybrid · Senior · Full-time · Posted May 25, 2026
- Location
- Toronto (hybrid)
San Francisco (hybrid) - Experience
- 5+ years of professional software engineering experience.
About the job
Handles urgent customer-impacting product issues, delivering fixes and root-cause remediation while improving reliability and the customer experience.
What you'll do
- Triage and resolve high-priority customer escalations, including customer-facing updates and reliable fixes.
- Investigate root causes and drive long-term remediation and systemic improvements to monitoring, error handling, and failure modes.
- Coordinate with customer success, product, and engineering teams; contribute to on-call, runbooks, observability, and code quality.
What they ask for
- 5+ years of professional software engineering experience.
- Strong debugging and investigative skills, with experience in production debugging and observability tools such as logs, traces, and metrics.
- Experience across a full stack or deep in a backend system, and ability to navigate unfamiliar codebases.
- Clear communication under pressure, sound judgment on fixes, ownership through resolution, and strong product instincts.
Nice to have
- Experience on reliability, platform, or infrastructure teams; or with on-call, incident management, or escalation workflows.
- Familiarity with Python, TypeScript, or the modern AI/ML stack; or customer-facing SaaS, especially in regulated industries.
Pay
$184,728 - $249,926 (USD; base salary or total pay not specified)
Tools
Python, TypeScript
Model-written summary · the original posting is authoritative