Exa
Support Engineer
$115K–$225K
San Francisco, California · On-site · Full-time · Posted Oct 29, 2026
- Experience
- Several years of hands-on programming experience.
About the job
Own technical customer support for Exa’s search API, resolving complex issues, contributing code fixes, and improving AI-led support workflows.
What you'll do
- Troubleshoot API, SDK, and customer integration issues; reproduce bugs and submit pull requests.
- Own customer communication and escalations through resolution, including shift handoffs and account-risk follow-up.
- Improve support operations, documentation, knowledge bases, and AI workflows; identify recurring issues for product feedback.
What they ask for
- Several years of hands-on programming experience, including debugging unfamiliar code and opening production-code pull requests.
- Experience troubleshooting APIs, SDKs, or distributed systems in production.
- Structured problem-solving, sound escalation judgment, and clear communication with customers and engineers.
- Comfort using AI tools and agents; availability for shifts in a 24/7 follow-the-sun support model.
Nice to have
- Experience at a developer-tools, API, or AI company in a software, support, solutions, or site reliability engineering role.
- Experience building with LLMs, RAG, agents, or AI automations.
Pay
USD $115K – $225K base salary
Tools
Pylon, API, SDKs, LLMs, RAG
AI focus
Work AI-first with tools and agents that triage and resolve support tickets; improve AI workflows, documentation, and knowledge bases so more tickets are resolved without human support.
Model-written summary · the original posting is authoritative