Expedia
Director, Strategy and Service Insights, Service Intelligence
$208K–$332K
Washington - Seattle Campus · Director · Full-time · Posted Oct 26, 2026
- Experience
- 10+ years in a relevant problem-solving role; 4+ years leading teams through problem-solving from scoping to recommendation.
- Education
- MBA or quantitative graduate degree
About the job
Leads a strategy and service insights team, turning complex traveler and partner service questions into rigorous analyses and recommendations for senior leaders.
What you'll do
- Frame and prioritize problems with service leaders; structure hypotheses, analyses, and workplans.
- Lead and coach managers and senior managers, reviewing analytical quality and helping teams deliver strong recommendations.
- Present and defend recommendations to senior leaders, follow through on decisions and actions, and assess results.
What they ask for
- MBA or quantitative graduate degree and 10+ years of experience in management consulting, corporate strategy, business operations, or a similar problem-solving role.
- 4+ years leading teams through problem-solving work from scoping to recommendation.
- Experience leading a team of at least four people, including experienced subject-matter experts, and coaching them.
- Ability to build, read, and challenge analyses or models; clear writing and speaking, including presentations to VP-level or more senior audiences.
Nice to have
- Experience leading managers with direct reports or raising an existing team's problem-solving or communication skills.
- Experience in customer service, operations, travel, or marketplaces; experience with Looker, Tableau, or Python.
Pay
$207,500.00 to $290,500.00 USD total cash; up to $332,000.00 USD total cash (top of range)
Tools
Excel, SQL, Looker, Tableau, Python
Model-written summary · the original posting is authoritative