Principal Product Manager, Comms & Intelligence

What you'll do

• Define the communications intelligence product vision and roadmap, including personalization, channel optimization, and performance measurement.
• Partner with Data Science and Engineering to turn customer data into models and capabilities for targeting, journey orchestration, and next-best-message decisions.
• Lead experimentation and measurement, responsible AI use, and cross-functional alignment on customer engagement outcomes.

What they ask for

• Bachelor’s degree with 12+ years of industry product management experience, or a master’s degree with 10+ years of experience, or equivalent professional experience.
• Product management experience spanning data, analytics, or AI-driven products, including senior or lead individual-contributor work.
• Experience in CRM, customer engagement, marketing technology, or communications/messaging products.
• Strong understanding of customer data, personalization, experimentation, attribution, privacy/consent frameworks, and technical concepts including APIs, data models, ML/AI, and platform architecture.

Nice to have

• Experience scaling communications intelligence across multiple channels, including personalization and send-time optimization.
• Experience applying AI/ML to customer engagement products and operationalizing responsible AI considerations.

Pay

$242,000.00 to $338,500.00 USD total cash; up to $387,000.00 USD total cash (top of range) in San Jose; $224,000.00 to $313,500.00 USD total cash; up to $358,500.00 USD total cash (top of range) in Seattle

Tools

APIs, ML/AI

AI focus

Applies AI/ML to communications personalization, propensity, targeting, and next-best-message or channel decisioning, with attention to model performance, privacy, consent, and customer trust.