Expedia
Senior Product Manager, Loyalty
$173K–$299K
Washington - Seattle Campus +1 · Manager · Full-time · Posted Oct 21, 2026
- Location
- Washington - Seattle Campus
USA - California - San Jose - Experience
- 8+ years of product management experience.
- Visa sponsorship
- Employer participates in E-Verify and uses new employees’ I-9 information to confirm work authorization.
About the job
Owns loyalty messaging strategy across the member journey, making loyalty value clear and relevant across shopping, booking, and post-trip experiences, initially focused on BEX with scalable solutions for other brands.
What you'll do
- Define and optimize loyalty messaging from pre-trip discovery through booking and post-trip engagement.
- Create coherent, context-aware loyalty messaging across hotels, flights, packages, cars, and activities.
- Partner with product, design, commercial, and engineering teams; use research, analytics, and experimentation to improve messaging outcomes.
What they ask for
- 8+ years of product management experience in consumer-facing products, including significant work on member, loyalty, or similar value-centric experiences.
- Track record owning end-to-end messaging or member communication strategy, including hierarchies, frameworks, and cross-journey narratives.
- Experience aligning commercial, design, and engineering stakeholders and implementing messaging across multiple touchpoints or lines of business.
- Familiarity with experimentation and AI-driven systems or workflows, including safely integrating AI/ML-enabled solutions into real-world products.
Nice to have
- Experience leading loyalty or membership value communication across complex, multi-product or multi-brand ecosystems.
- Experience with cross-line-of-business messaging frameworks, measurement, A/B testing, lifecycle management, or AI/ML-enabled messaging solutions.
Pay
USD 173,000.00 to USD 242,500.00 total cash; USD 277,000.00 total cash (top of range); USD 187,000.00 to USD 261,500.00 total cash; USD 299,000.00 total cash (top of range)
Tools
AI/ML, A/B testing
AI focus
Safely integrate and operate AI/ML-enabled solutions to improve personalization, targeting, or testing of loyalty messaging.
Model-written summary · the original posting is authoritative