Extend
Founding Technical Account Manager
$180K–$220K
New York City · Manager · Full-time · Posted Oct 8, 2026
- Experience
- 4–6 years in customer success, account management, solutions, or technical support at a developer tools, data/analytics, or AI-native software company; ideally 1–2 years at a growth-stage startup.
About the job
Own post-sales technical and commercial relationships for a portfolio of 40–50 customers, driving adoption, renewals, expansions, and retention.
What you'll do
- Manage onboarding, adoption, renewals, expansions, and contract adjustments across customer accounts.
- Monitor usage and account health, identify growth or churn signals, and build reusable reporting and playbooks.
- Provide frontline technical support for API issues, scope problems, and coordinate escalations to engineering teams.
What they ask for
- Demonstrated ownership of renewals, negotiations, objections, and contraction risk.
- Technical fluency with APIs, debugging, and latency; ability to scope issues and know when to escalate.
- Ability to lead customer meetings with technical and executive stakeholders.
- Resourcefulness and self-direction, including building onboarding and operating systems.
Nice to have
- Experience at a growth-stage startup.
Pay
$180K – $220K (base salary)
Tools
APIs, JSON
AI focus
Supports customers using a document AI platform to parse, extract, and edit documents; the role includes technical account support for these workflows.
Model-written summary · the original posting is authoritative