Fabric
Support Specialist
United States - Remote · Remote · Full-time · Posted Oct 12, 2026
- Experience
- 4+ years of customer service experience.
About the job
Provides patient and provider support for a virtual healthcare platform, troubleshooting technical issues and handling patient-facing administrative tasks while maintaining HIPAA compliance.
What you'll do
- Provide Tier 1 technical support and patient onboarding by email, chat, and phone; investigate and resolve platform issues.
- Handle visit preparation, payments, patient tracking, prescription tasks, and confidential patient information; document interactions in Zendesk and follow HIPAA policies.
- Use AI support tools and triage workflows, collaborate with clinical and technical teams, and help maintain customer documentation.
What they ask for
- 4+ years of customer service experience.
- Ability to work a mandatory rotating schedule, including evenings, weekends, and holidays.
- Experience using AI tools to draft communications or streamline administrative workflows.
- Ability to troubleshoot and resolve general technology issues alongside technical teams.
Nice to have
- Knowledge of medical terminology.
- Experience with EMR.
Pay
$17.00 – $23.00 per hour (hourly pay)
Tools
Zendesk, Zendesk AI, Assembled WFM, Rippit QA, Google Workspace
AI focus
Uses AI tools, including Zendesk AI and automated triage workflows, to draft communications, streamline administrative workflows, improve response times, and enhance support quality.
Model-written summary · the original posting is authoritative