Facilities Management Express
Customer Outcome Manager
$68K–$72K
Columbus, Ohio · Remote · Manager · Full-time · Posted Sep 23, 2026
About the job
Own post-implementation customer relationships and drive retention by increasing customer value, adoption, and satisfaction.
What you'll do
- Serve as the point of contact for accounts, build executive relationships, and support customer value and product adoption.
- Identify opportunities to upsell and cross-sell FMX features.
- Record customer meetings, calls, follow-ups, and tasks in Gainsight; travel to customer events.
What they ask for
- Experience with Microsoft Office, especially Microsoft Excel.
- Ability to build relationships and communicate empathetically with customers.
- Proficiency in the basics of Salesforce data schema and configuration.
- Flexibility to occasionally work outside FMX standard operating hours.
Nice to have
- Proven knowledge of FMX software.
Pay
$68,000-$72,000 annually (total on target earnings; base salary and Company Performance Bonus)
Tools
FMX software, Microsoft Office, Microsoft Excel, Salesforce, Gainsight
Model-written summary · the original posting is authoritative