Facilities Management Express
Customer Success Manager
$56K–$62K
United States · Remote · Manager · Full-time · Posted Sep 23, 2026
About the job
Manages customer relationships during FMX software implementation, focusing primarily on onboarding, adoption, and customer satisfaction.
What you'll do
- Guide customers through implementation, maintain a 60-day process, and configure forms as needed.
- Own implementation-stage customer relationships, support adoption and satisfaction, and identify upsell and cross-sell opportunities.
- Document customer meetings and success stories, report use cases to Marketing, and travel for onsite implementation or training.
What they ask for
- Advanced knowledge of FMX software and expertise in FMX implementation and onboarding.
- Advanced Microsoft Office skills, particularly Microsoft Excel.
- Ability to build relationships and communicate empathetically with customers.
- Flexibility to occasionally work outside standard operating hours.
Pay
USD 56,000 base salary; approximately USD 62,000 on-target earnings (base plus bonus potential)
Tools
FMX software, Microsoft Office, Microsoft Excel, Gainsight
Model-written summary · the original posting is authoritative