Facilities Management Express
Enterprise Customer Outcome Manager
$70K–$75K
United States · Remote · Manager · Full-time · Posted Oct 14, 2026
About the job
Manages strategic relationships with FMX’s enterprise customers after implementation, helping them adopt the platform, achieve outcomes, and identify growth opportunities.
What you'll do
- Own enterprise customer relationships, monitoring adoption, retention, satisfaction, account health, and usage.
- Lead quarterly business reviews and build trusted relationships with executive stakeholders.
- Identify upsell and cross-sell opportunities; coordinate with Sales and internal teams on customer goals and projects.
What they ask for
- Experience in enterprise account management, customer success, or a similar client-facing SaaS role.
- Experience managing complex, high-value accounts.
- Ability to engage and influence VP- and C-level stakeholders and facilitate executive reviews.
- Experience analyzing usage data and using Salesforce, Planhat or similar CS platforms, and Microsoft Excel.
Nice to have
- Familiarity with facilities or operations management software; FMX experience is a plus.
Pay
70,000-75,000 USD base salary
Tools
SaaS, Planhat, Salesforce, Microsoft Excel
Model-written summary · the original posting is authoritative