Factory
Customer Marketing
San Francisco, CA · On-site · Full-time · Posted Oct 7, 2026
About the job
Build Factory’s customer marketing function, turning enterprise customer outcomes into evidence, advocacy, events, and input for Sales, Marketing, and Product.
What you'll do
- Create customer evidence, including case studies, testimonials, videos, and quantified proof points.
- Build and run a customer advisory board and programs that place customers at events and other public forums.
- Partner with Sales and company teams to activate enterprise customers, build the function and team, and measure impact.
What they ask for
- Have led customer marketing, customer advocacy, or customer programs as the senior-most person and built programs rather than inherited them.
- Have experience hiring and managing, or clear readiness to build a small team.
- Have worked at a company selling to large enterprises with complex, multi-stakeholder, long-cycle buying.
- Have personally produced customer evidence and a track record of working closely with Sales and securing public customer participation.
Nice to have
- Comfort with technical audiences, including engineering leaders, platform teams, and developers.
AI focus
The role requires learning the AI coding-agent category quickly, but deep knowledge is not required.
Model-written summary · the original posting is authoritative