Factory
Head of Communications
San Francisco, CA +1 · On-site · Director · Full-time · Posted Sep 2, 2026
- Location
- San Francisco, CA
New York, NY - Experience
- 10+ years; senior leadership roles included.
About the job
Leads Factory’s communications strategy and narrative, shaping media coverage, executive visibility, crisis response, and how audiences understand the company and agent-native software engineering.
What you'll do
- Set the communications strategy and turn company milestones, customer outcomes, and ideas into stories and campaigns.
- Lead media relations, announcements, spokesperson duties, issues management, and crisis communications.
- Grow owned and executive audiences, manage internal communications, and improve discovery across search and AI answer engines.
What they ask for
- 10+ years in communications at high-growth technology companies, including senior leadership roles.
- Strong writing, storytelling, and ability to explain complex technical concepts to varied audiences.
- Hands-on media relations experience with an established top-tier press network.
- Experience owning issues management and crisis communications in high-stakes situations.
Tools
LLMs
AI focus
Explain AI-related and technical ideas, communicate Factory’s mission and the future of software, and shape how Factory is discovered and cited by AI answer engines and LLMs.
Model-written summary · the original posting is authoritative