Factory
Solutions Engineer, Enterprise, East
New York, NY · Hybrid · Full-time · Posted Sep 22, 2026
- Experience
- 3-4+ years in a technical customer-facing role.
- Education
- A CS degree or equivalent technical foundation is expected.
About the job
Own technical customer engagements for Factory’s largest enterprise customers in the Eastern US, from product evaluation and pilots through adoption, expansion, and ongoing success.
What you'll do
- Lead technical evaluations, proofs of concept, and pilots in customer environments; support developer adoption.
- Architect integrations and rollouts across customer workflows, including CI/CD, code review, testing, deployment, and private or air-gapped deployments.
- Diagnose customer issues, relay product feedback, and help convert successful pilots into broader adoption and revenue growth.
What they ask for
- 3-4+ years in a technical customer-facing role, such as sales engineering, solutions engineering, developer advocacy, platform engineering, or SRE.
- Experience partnering with an AE and leading complex technical enterprise deal cycles.
- Ability to read code, write scripts, debug integrations, and communicate technical solutions; a CS degree or equivalent technical foundation is expected.
- Ability to travel up to 50%.
Tools
Git workflows, CI/CD pipelines, testing frameworks
AI focus
Support customers using Factory’s platform for self-improving software development, including defining agent Automations to help keep production code bug-free.
Model-written summary · the original posting is authoritative