Factory
Solutions Engineer, Enterprise, West
San Francisco, CA · On-site · Full-time · Posted Jul 30, 2024
- Experience
- 3–4 years
- Education
- Bachelor’s degree in Computer Science, Engineering, or a related field required.
About the job
Guides enterprise customers from pre-contract through onboarding, pilot, and conversion, providing technical support and translating customer feedback into product improvements.
What you'll do
- Manage customer success across onboarding, training, pilot, and conversion, while tracking and communicating progress.
- Recommend products and features based on customer needs, and troubleshoot technical issues with engineering support.
- Analyze customer data and feedback, then collaborate with engineering to improve the product experience.
What they ask for
- 3–4 years of experience with a technical background and demonstrated passion for customer success.
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Ability to diagnose and resolve complex technical issues in customer environments.
- Strong analytical, communication, and interpersonal skills.
Nice to have
- Proficiency across the tech stack is highly valued.
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