Factory
Solutions Engineer, Mid-Market, NYC
New York, NY · On-site · Full-time · Posted Jul 21, 2026
- Experience
- 2-3 years of professional experience in software engineering, solutions engineering, technical consulting, implementation, or another customer-facing technical role.
- Education
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
About the job
Partner with mid-market customers’ engineering teams to evaluate, onboard, troubleshoot, and adopt Factory, while improving the customer experience through actionable feedback and scalable processes.
What you'll do
- Guide customers from evaluation through onboarding, conversion, and continued adoption, establishing goals and success criteria.
- Lead developer training and enablement, and diagnose technical issues across customer environments, repositories, integrations, and workflows.
- Identify recurring customer friction and share feedback or build improvements that benefit future customers.
What they ask for
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- Strong understanding of software development fundamentals and ability to read and troubleshoot code across languages, frameworks, and technology stacks.
- Ability to identify, diagnose, and resolve complex technical issues in customer environments.
- Strong analytical, communication, ownership, and problem-solving skills.
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