Factory
Solutions Engineer, Mid-Market, SF
San Francisco, CA · On-site · Full-time · Posted Sep 6, 2026
- Experience
- 2-3 years of professional experience in software engineering, solutions engineering, technical consulting, implementation, or another customer-facing technical role.
- Education
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
About the job
Partners with mid-market customers from evaluation through adoption, helping engineering teams onboard Factory, solve technical issues, and realize value from the platform.
What you'll do
- Guide customers through evaluation, pilots, onboarding, conversion, and continued adoption; define use cases and success criteria.
- Lead developer training and enablement, recommending relevant features and practices for customer environments.
- Diagnose customer technical issues and identify scalable improvements to processes, resources, and the product.
What they ask for
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- Strong understanding of software development fundamentals and ability to read and troubleshoot code across languages, frameworks, and technology stacks.
- Proven ability to diagnose and resolve complex technical issues in customer environments.
- Strong analytical, written, verbal, customer relationship, and cross-functional collaboration skills.
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