Factory
Technical Support Engineer - US
San Francisco, CA · On-site · Full-time · Posted Aug 24, 2026
About the job
Supports customers using Factory’s developer platform by resolving technical and operational challenges and building internal tools that improve scalability.
What you'll do
- Resolve customer issues involving architecture, performance, recovery, and security.
- Represent customer needs to product management and engineering teams.
- Build performance, diagnostic, and automation tools and help develop operational playbooks and processes.
What they ask for
- Proficiency in one or more modern programming languages.
- Operational experience administering large-scale production environments, including hardware, operating systems, networks, and cloud platforms.
- Excellent written and verbal communication skills.
- Strong diagnostic problem-solving, customer advocacy, and teamwork skills.
Nice to have
- Experience with AI/ML or enterprise software, especially B2B SaaS.
- Familiarity with observability tools, automation frameworks, or CI/CD pipelines; startup experience is also welcomed.
Tools
Python, Go, Java, C++, JavaScript/Node.js, AWS, Azure, Google Cloud
AI focus
AI/ML experience is a nice-to-have; the role supports Factory’s platform for autonomous software development.
Model-written summary · the original posting is authoritative