fal.ai
Technical Program Manager, Infrastructure
$160K–$200K
San Francisco · Manager · Full-time · Posted Aug 3, 2026
- Experience
- 5+ years in infrastructure vendor management, cloud partnerships, strategic sourcing, procurement operations, or a related function.
About the job
Owns the operational and commercial performance of infrastructure providers supplying fal’s compute capacity, including vendor accountability, capacity readiness, and contract compliance.
What you'll do
- Translate contract commitments into SLAs, scorecards, escalation procedures, and operating requirements; monitor vendor performance and lead escalations.
- Pursue service credits and remedies, reconcile invoices, and oversee vendor reviews, renewals, and contract compliance.
- Partner with Capacity Planning and Strategic Sourcing on demand forecasts, supply risks, and vendor-management processes.
What they ask for
- 5+ years in infrastructure vendor management, cloud partnerships, strategic sourcing, procurement operations, or a related function.
- Direct experience managing commercial relationships with hyperscalers, neoclouds, GPU providers, data-center operators, or other large-scale infrastructure vendors.
- Experience operationalizing infrastructure agreements involving committed capacity, SLAs, service credits, provisioning requirements, renewals, and commercial remedies.
- Strong analytical and operational skills, including performance reporting, invoice reconciliation, credit calculations, and contract-compliance tracking.
Nice to have
- Experience managing GPU capacity across multiple providers and allocating constrained capacity during shortages or rapid demand growth.
- Experience recovering material service credits or negotiating remedies after major performance failures.
Pay
$160,000 - $200,000 USD base salary
Model-written summary · the original posting is authoritative