Fanatics
Staff Product Manager, Ecosystem Support
$161K–$212K
New York, NY, United States +1 · Staff · Full-time · Posted Oct 29, 2026
- Location
- New York, NY, United States
New York, New York, United States - Experience
- 8+ years of product management experience.
About the job
Builds shared platforms and systems that unify customer support across Fanatics businesses, using cohesive customer data and loyalty information to help agents resolve issues faster and consistently.
What you'll do
- Own the cross-ecosystem support product vision and roadmap, including defining the current landscape, target state, and delivery sequence.
- Define shared support records, identity and loyalty definitions, and how customer data informs agent context, routing, and prioritization.
- Align business and technical partners on shared priorities, privacy controls, and support metrics across business units.
What they ask for
- 8+ years of product management experience, preferably on platform, data, or internal-tooling products in a digital product organization.
- Experience building products for AI-assisted customer support, CX, or operations teams.
- Experience leading cross-organizational initiatives without owning the roadmap or delivery teams.
- Strong ability to partner with engineering and data teams and communicate technical and product requirements.
Nice to have
- Experience with loyalty or membership programs spanning multiple products or brands.
- Experience in regulated industries where data sharing has legal limits.
Pay
$161,000 — $212,000 USD base salary
AI focus
Builds products for AI-assisted customer support, CX, or operations teams; no specific AI technology or implementation is stated.
Model-written summary · the original posting is authoritative