Head of User Operation, Robotics

What you'll do

• Define and run cross-channel lifecycle programs, including CRM messaging, onboarding, engagement, retention, and reactivation.
• Own user data, segmentation, lifecycle metrics, and Voice-of-User programs, partnering with Product, Service, AI, Acquisition, and Sales.
• Build and lead the User Operation team and embed AI agents and automation into user-operation workflows.

What they ask for

• 15+ years in CRM, lifecycle, or user-operation leadership for consumer technology, DTC, or subscription businesses.
• Bachelor’s degree in marketing, business, computer science, or a related discipline.
• Demonstrated ability to improve retention and LTV through structured lifecycle programs; strong segmentation, cohort, and propensity-modeling literacy.
• Hands-on experience with modern CRM and lifecycle platforms and CDP integrations; experience leading lifecycle or CRM teams of 10+.

Nice to have

• Lifecycle experience with high-ASP hardware spanning physical products and software/AI, or combining CRM lifecycle with in-product engagement design.
• Working knowledge of Greater China lifecycle and private-domain platforms; track record deploying AI agents in production user-operation workflows.

Pay

($165,000-$185,000 USD) base salary

Tools

Salesforce Marketing Cloud, Braze, Iterable, CDP

AI focus

Embed AI agents and automation across lifecycle programs to scale personalization, response time, and program throughput; partner with Product and AI on feature adoption, personalization, and user insights.