Faraday Future
Intern, Aftersales Customer Relations & Voice of Customer
El Segundo, California, United States · Internship · Posted Oct 21, 2026
- Experience
- 0–2 years; prior experience in customer service, call center operations, retail, hospitality, or client-facing support.
- Education
- High School Graduate
About the job
Supports Aftersales customer relations by managing customer communications and CRM cases, gathering Voice of Customer feedback, and coordinating service activities with internal teams.
What you'll do
- Respond to inquiries, follow up with customers, and coordinate service updates and appointments.
- Create and track CRM cases, maintain customer records, and monitor overdue cases against SLAs.
- Collect customer feedback and assist with VOC reports, trend summaries, and improvement initiatives.
What they ask for
- Prior experience in customer service, call center operations, retail, hospitality, or client-facing support (0–2 years).
- High School Graduate.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiarity with web applications, email, and computer systems.
- Strong communication, organization, attention to detail, multitasking, problem-solving, and teamwork skills; ability to travel up to 10%.
Nice to have
- Prior CRM experience, such as Zendesk or Salesforce.
- Interest in automotive, electric vehicles, robotics, or advanced technology; startup team experience.
Pay
$18/hour (USD; base salary)
Tools
Microsoft Office, Word, Excel, PowerPoint, Outlook, Zendesk, Salesforce
Model-written summary · the original posting is authoritative