Faraday Future
IT Support Specialist
El Segundo, California, United States +1 · Full-time · Posted Sep 5, 2024
- Location
- El Segundo, California, United States
Gardena, California, United States - Experience
- 6+ years IT experience working as an IT Support Specialist.
- Education
- Bachelor's Degree in Computer Science, Computer Information Systems or a related field.
About the job
Provides end-user IT support, resolves and documents service requests and incidents, and maintains client systems and IT assets.
What you'll do
- Troubleshoot and resolve user requests, incidents, and problems; follow up to confirm resolution.
- Document service requests and incident resolutions, and comply with applicable SOX regulations and security policies.
- Install and configure client systems and applications, and track IT asset inventory.
What they ask for
- Bachelor's Degree in Computer Science, Computer Information Systems or a related field.
- 6+ years IT experience working as an IT Support Specialist.
- Experience with IT Service Desk and remote-control software, Windows 10, Mac OS, Android, iOS, Office 365, Mobile Device Management, and Active Directory.
- Experience using AI-assisted infrastructure and network monitoring tools and applying AI tools to automate routine tasks; understanding of secure and responsible AI usage.
Pay
USD $32-$35/hour (hourly pay)
Tools
Windows 10, Mac OS, Android, iOS, Office 365, Mobile Device Management, Active Directory
AI focus
Uses AI-assisted infrastructure and network monitoring to detect anomalies and improve troubleshooting and reliability; applies AI to automate routine infrastructure tasks, with validation of outputs and protection of operational data.
Model-written summary · the original posting is authoritative