Faros AI
Strategic Account Manager
San Mateo · Hybrid · Manager · Full-time · Posted Mar 22, 2026
- Experience
- 5+ years in enterprise account management, customer success, or enterprise sales.
About the job
Own and grow strategic enterprise customer relationships, drive adoption and expansion, and help engineering organizations realize value from the Faros platform.
What you'll do
- Manage strategic enterprise accounts, serving as the primary contact and building partnerships with engineering leaders.
- Drive customer adoption, account growth, renewals, and expansion across teams and business units.
- Coordinate with Customer Success, Product, and Engineering; lead executive reviews and strategic planning.
What they ask for
- 5+ years in enterprise account management, customer success, or enterprise sales.
- Experience managing large enterprise accounts and driving account growth and expansion.
- Strong executive-level communication and relationship-building skills.
- Experience with technical stakeholders and ability to navigate complex organizations and multiple stakeholders.
Nice to have
- Experience in developer tools, DevOps, or engineering productivity platforms.
- Experience with usage-based or platform products; background working with engineering or technical buyers.
AI focus
The platform helps customers understand AI’s impact on software delivery and provides operational context for AI agents; the role focuses on customer success and account growth, not building AI.
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