Fay
Business Operations
$120K–$185K
NYC or SF +2 · Full-time · Posted Jun 2, 2026
- Location
- NYC or SF
New York, New York, United States
San Francisco, California, United States - Experience
- 4+ years in business operations, strategy, chief of staff, or similar roles in a high-growth startup, tech company, or consulting.
About the job
Owns strategic analysis and cross-functional operations across Fay’s payer, provider, and member marketplace, turning insights into recommendations and scalable operating processes.
What you'll do
- Analyze marketplace performance, supply and demand, retention, and strategic initiatives; provide actionable recommendations.
- Manage operating cadence, including metrics reviews, OKR tracking, reporting, dashboards, and cross-functional accountability.
- Build and scale new processes and initiatives, and partner with teams to operationalize product features.
What they ask for
- Strong analytical skills and experience working with data, dashboards, and reporting.
- Experience owning metrics and operating cadence in a fast-paced environment.
- Strong prioritization and judgment in ambiguous, high-change settings; able to work across functions and manage execution without direct authority.
- Excellent communication skills, including clear, structured memos and presentations for senior audiences.
Nice to have
- Healthcare, marketplace, or operations-heavy background.
- MBA.
Pay
$120,000 — $185,000 USD (base salary)
Tools
SQL
Model-written summary · the original posting is authoritative