FieldGuide
Product Support Representative
$52K–$75K
Remote (USA) · Remote · Full-time · Posted Oct 12, 2026
- Experience
- 1–3 years of customer support experience and 1–3 years in a customer-facing technical role; support, implementation, solutions, or support plus engineering count.
About the job
Provides customer and technical support for Fieldguide’s audit and assurance platform, helping clients use the software and succeed with it.
What you'll do
- Respond to customer requests and troubleshoot platform issues via email, phone, or chat, partnering with Engineering when needed.
- Guide customers on platform features and best practices, and assist with database setup and template creation.
- Share customer feedback internally and maintain online help resources, FAQs, and support documentation.
What they ask for
- 1–3 years of customer support experience and 1–3 years in a customer-facing technical role; support, implementation, solutions, or support plus engineering count.
- Comfort working 2pm to 11pm PT.
- Startup or scale-up experience working across multiple responsibilities and without full documentation.
Nice to have
- Familiarity with integrating merge tags in Microsoft Office applications.
Pay
$52K – $75K (base salary)
Tools
Fieldguide platform, Microsoft Office
Model-written summary · the original posting is authoritative