Figma
Customer Success Manager - Figma Weave (New York, United States)
$127K–$269K
New York, NY • United States +2 · Manager · Full-time · Posted Oct 27, 2026
- Location
- New York, NY • United States
Canada
US - Experience
- 4+ years.
About the job
Manages adoption and customer success for large commercial and enterprise customers using Figma Weave, providing tailored enablement and coordinating with internal teams.
What you'll do
- Manage customer adoption journeys, using customer goals, success metrics, and product data to guide proactive engagement.
- Provide product guidance, share best practices and use cases, and deliver tailored training to help customers realize value.
- Build stakeholder relationships and collaborate with Account Executives and cross-functional teams on account reviews, expansion, renewals, and customer success.
What they ask for
- 4+ years of experience in Customer Success, Customer Enablement, Account Management, or a relevant customer-facing SaaS role.
- Excellent communication skills across a wide range of customer personas.
- Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption.
- Track record of delivering impactful outcomes, adapting to customer needs, and collaborating cross-functionally.
Nice to have
- Experience with node-based design products or design and collaboration tools.
- Background in Post-Production, VFX, Creative work, UX/UI, Design Ops, or Frontend Development.
Pay
USD $127,000 — $269,000 annual base salary
Tools
Figma Weave
AI focus
Supports customers adopting an AI-native creative platform that gives professional creatives access to leading AI models while maintaining precision and creative control.
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