Figma
Manager, Customer Enablement - Figma Weave (New York, United States)
$153K–$269K
New York, NY +2 · Manager · Full-time · Posted Oct 26, 2026
- Location
- New York, NY
Canada
US - Experience
- 3+ years of formal people management experience and 5+ years of total customer-facing experience.
About the job
Leads and scales Figma Weave’s Customer Experience Manager team to improve enterprise customer adoption, engagement, and value realization.
What you'll do
- Manage, coach, and develop CEMs; set goals and support career growth.
- Scale team playbooks, processes, tooling, and reporting, and collaborate across Sales, Support, Product, and Marketing.
- Engage with customers, handle escalations, and represent customer needs to influence product strategy.
What they ask for
- 3+ years of formal people management experience in Customer Experience, Customer Success, or a similar post-sales function.
- 5+ years of customer-facing experience within high-growth SaaS companies.
- Strong strategic thinking, execution, communication, and team leadership capabilities.
- Customer-first mindset and ability to build inclusive, high-performance teams through growth and change.
Nice to have
- Familiarity with post-production, creative workflows, or Figma / Weave.
- Experience at a creative, design, collaboration, or productivity-focused SaaS company; or a background in VFX, post-production, Creative, UX/UI, Design Ops, or Frontend Development.
Pay
$153,000 — $269,000 USD (base salary)
AI focus
The role supports customer success and adoption for Figma Weave, an AI-focused creative platform; no specific AI work duties are stated.
Model-written summary · the original posting is authoritative