Figma
Support Engineer, AI Infrastructure & Tooling
$169K–$245K
San Francisco, CA • New York, NY • United States +1 · Full-time · Posted Feb 12, 2026
- Location
- San Francisco, CA • New York, NY • United States
US - Experience
- 3+ years in a related area, as specified above.
About the job
Builds and operates integrations and AI-powered workflows that bring relevant context into support conversations and improve customer and Specialist support outcomes.
What you'll do
- Build and maintain integrations across support platforms, internal tools, and data sources.
- Use AI workflows to classify, summarize, route, recommend, enrich context, and automate support tasks; add monitoring and guardrails.
- Measure workflow adoption and impact, and partner with cross-functional teams on implementation and rollout.
What they ask for
- 3+ years of experience shipping integrations, automations, or internal tools across customer-facing operational systems.
- Strong proficiency in modern back-end technologies and languages, with hands-on experience building APIs, webhooks, data flows, and system integrations.
- Hands-on experience with LLM-powered workflows, AI automations, or AI-enabled customer/support experiences.
- Track record of designing AI workflows with guardrails, fallback paths, and responsible deployment practices.
Nice to have
- Experience with support platforms such as Zendesk, Decagon, or similar systems.
- Familiarity with agent assist, AI support chatbots, RAG, AI observability, or production monitoring.
Pay
$169,000 — $245,000 USD (base salary)
Tools
Decagon, Zendesk, Ruby, Python, Go, C++, PostgreSQL, LLMs
AI focus
Applies LLMs and AI patterns to support classification, summarization, routing, recommendations, context enrichment, and workflow automation, with production guardrails and impact measurement.
Model-written summary · the original posting is authoritative