Figma
Voice of the Customer Program Manager
$127K–$269K
San Francisco, CA • New York, NY • United States +1 · Manager · Full-time · Posted Jun 4, 2026
- Location
- San Francisco, CA • New York, NY • United States
US - Experience
- Experience building and running a VOC program; no number of years specified.
About the job
Build and run Figma’s company-wide Voice of the Customer program, turning customer signals into actionable priorities and tracking their impact across teams.
What you'll do
- Integrate customer insights from Support, Sales, NPS, Research, and community, and lead VOC reporting.
- Prioritize customer pain points with Product and Engineering, monitor progress, and communicate outcomes to internal teams.
- Use AI workflows to create scalable processes that deliver customer insights faster.
What they ask for
- Experience building and running a VOC program as a PM or Manager.
- Background in a customer-facing function such as Support, Success, or Sales.
- Fluency in AI workflows and ability to build lightweight, scalable processes.
- Strong analytical and communication skills, with evidence of influencing stakeholders and driving action.
Nice to have
- Previous experience with Figma products.
- Support background preferred.
Pay
$127,000 — $269,000 USD (base salary)
Tools
AI, NPS
AI focus
Strategically implement AI workflows to build scalable processes that generate and deliver customer insights faster.
Model-written summary · the original posting is authoritative