Filevine
Account Solution Manager
Salt Lake City, Utah · On-site · Manager · Full-time · Posted Nov 21, 2024
- Experience
- 3–5 years in an Account Manager, Customer Success, Account Executive, or other customer-facing role.
About the job
Owns the post-sale customer experience for a portfolio of about 300 customers, focusing on product adoption, issue resolution, renewals, and retention.
What you'll do
- Manage onboarding and customer solutions from contract through renewal, coordinating with customers, implementation partners, and internal teams.
- Analyze customer usage, recommend improvements, and train teams to increase product adoption.
- Manage renewals and customer relationships, addressing issues and mitigating churn to retain revenue.
What they ask for
- 3–5 years of experience in an Account Manager, Customer Success, Account Executive, or other customer-facing role.
- Experience managing or maintaining a book of business.
- Expert written and verbal communication skills.
- Must work in the office five days a week at the Sugarhouse, Utah location.
Nice to have
- B2B sales, account management, or implementations experience.
Tools
Filevine, LOIS, Zoom
AI focus
The company’s LOIS system reads, understands, and reasons across legal data to surface insight and automate complexity; this role focuses on customer adoption and support of Filevine products.
Model-written summary · the original posting is authoritative